Vanilla Lily Privacy Policy

Effective Date: September 21, 2025

At Vanilla Lily, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, book our services, or communicate with us.

 

1. Information We Collect

We may collect the following types of personal information:

• Contact details (e.g., name, email address, phone number)
   

• Billing and payment information (when you purchase services)
   

• Service details (selected services, booking preferences, property description for decluttering services)
   

• Communications (emails, messages, or forms you send us)
   

• Technical information (IP address, browser type, device data, and cookies)
   

 

2. How We Collect Information

We collect information in the following ways:

• Directly from you when you book services, complete forms, or contact us.
   

• Automatically through cookies, analytics tools, and website activity logs.
   

• From third-party platforms (e.g., payment processors, scheduling tools) when necessary to process your request.
   

 

3. Why We Collect Information

We collect personal information in order to:

• Provide and deliver our services (Decluttering & Organization, Energy & Space Clearing, and Active Listening).
   

• Process payments and send invoices.
   

• Communicate with you about bookings, updates, and confirmations.
   

• Improve our website and services.
   

• Send marketing emails or offers (only with your consent).
   

• Comply with legal and regulatory obligations.
   

 

4. How We Store, Use, and Share Information

• Storage: Your data is securely stored on Wix servers and protected by appropriate safeguards.
   

• Use: Information is used only for service delivery, administration, and communication.
   

• Sharing: We do not sell or rent your personal data. We may share limited information with trusted third parties (e.g., payment providers, email systems, or analytics tools) as necessary.
   

• Legal disclosure: We may disclose information if required by law or to protect our legal rights.
   

 

5. Communication with Clients

We may contact you via email, phone, or text for:

• Booking confirmations, updates, and reminders
   

• Payment and invoice notifications
   

• Customer feedback and follow-ups
   

• Marketing or promotional content (only with your prior consent, which you can withdraw anytime)
   

You may opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

 

6. Cookies and Tracking Tools

Our website uses cookies and similar tools to:

• Enable proper website functionality
   

• Analyze visitor activity (via tools like Google Analytics)
   

• Improve user experience
   

Please note that third-party services (such as Wix apps, Google Analytics, or payment gateways) may place their own cookies and have their own privacy policies.

 

7. Withdrawing Consent & Managing Your Data

You have the right to:

• Request access to your personal information
   

• Ask for corrections or updates
   

• Withdraw consent for data collection or marketing
   

• Request deletion of your personal information
   

To exercise these rights, email us at connect@vanillalily.net.

 

8. Privacy Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

 

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at:

📧 Email: connect@vanillalily.net
🌐 Website: www.vanillalily.net